Refund policy

Returns/Exchanges

If you are unhappy with your product we are happy to issue an exchange or in-store credit. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@danaleatherusa.com

If your return/exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return to:

Forward Boutique

51 East Main

Walla Walla, WA 99362

You will be responsible for paying your own shipping costs when returning item/s as well as, in the event of an exchange, us shipping it back to you.

You assume all return/exchange shipping costs unless we've made a mistake.

If there is an error with your purchase, please let us know within 4 business days of having received it. 

You can always contact us for any return question at info@danaleatherusa.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift certificates.

As each leather order is specially made this is also something that is non-returnable. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

In-Store Credit

This in-store credit will never expire and can be used on anything in the store.